Can’t find the answer you’re looking for?
Please email us: hello@onno.com
We usually respond within one business day (hopefully a lot faster than a full day!)
ORDERS & SHIPPING
- Can I change/cancel my order? Since we ship quickly (same day in most cases), we may not be able to cancel an order. But if you’ve ordered in error, please shoot us an email at hello@onno.com and we’ll fix it!
- How long before my order ships? We ship within 1-2 business days. If you have not received a confirmation email after placing your order, please let us know!
- What forms of payment do you take? Most major credit cards and Paypal.
- What are your shipping methods and how long do they take? We ship via the USPS, and DHL for international orders.
- How much does shipping cost? Shipping within the United States including Alaska, Hawaii, and Puerto Rico, is free and pretty fast.
RETURNS
- We want you to be happy with your new t-shirt. Need a different size? Don’t like the color? Damaged when it arrived? Let us know and we’ll work with you to make it right. Click here to start an exchange or return: onno.com/returns or email us at hello@onno.com
- When can I expect my refund? We process refunds immediately but most banks take two to five days to post them to your account. If you haven’t received your refund after five business days, please let us know.
- How do I return a gift? Just click here: onno.com/returns. You’ll need the order number, or the name and email of the gift-giver.
SIZING
- What size am I? Our shirts run true-to-size with an “athletic” fit – not tight, not baggy. If you like a looser fitting shirt or are between sizes, we recommend sizing up. Keep in mind that, like most garments, our shirts will shrink a bit. We estimate about a half-size, mostly in length. If you like the size of your ONNO t-shirt, please wash in cold water. If you want it to shrink a bit, feel free to wash in warm or hot water.
SALES, PROMOS and COUPONS
- Why can’t I find an ONNO coupon code? ONNO uses the best quality sustainable and organic fibers we can find. Throughout the sourcing of our fibers, knitting, dyeing, cutting and sewing – we are focused on making the best t-shirt we can, and paying people well along the way. Saving money is not our focus. The end result is what we consider to be a good (actually great) t-shirt – and we’ve priced the t-shirt as well as we can, every day of the year. That’s why you won’t see an ONNO t-shirt on sale.
