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Have questions about your order, or a general enquiry?
What size am I?
What size am I?
Our shirts run true-to-size with an “athletic” fit – not tight, not baggy.
If you like a looser fitting shirt or are between sizes, we recommend sizing up.
Do your shirts shrink?
Do your shirts shrink?
ONNO shirts are preshrunk, but will shrink more when washed warm and dried hot.
We estimate about a half-size, mostly in length. If you prefer a looser fit or are between sizes, we recommend sizing up.
How should I wash my ONNO t-shirts?
How should I wash my ONNO t-shirts?
ONNO shirts are preshrunk, but will shrink more when washed warm and dried hot.
We estimate about a half-size, mostly in length. If you prefer a looser fit or are between sizes, we recommend sizing up.
So feel free to wash warm and dry hot if some shrinkage is okay with you. Or wash cold and hang dry if you don't want any shrinkage at all.
Which fabric should I try?
Which fabric should I try?
If you're new to ONNO, start with bamboo and beechwood (or lyocell for men). Yes, both!
Bamboo, beechwood, lyocell, and organic cotton are thinner fabrics.
If you want a mid-weight fabric that is less revealing, try pima cotton and hemp.
If you don't love your t-shirt, let us know and we'll take care of you!
ONNO USA return policy
ONNO USA return policy
Free exchanges and returns within the USA within 180 days of purchase. We will need an order number or way of locating your order, like name or email address that the order was placed with.
If you’re unhappy with your t-shirt for any reason, please let us know.
ONNO exists because of you!
ONNO international return policy
ONNO international return policy
ONNO does not do international exchanges.
We accepts international returns with 180 days of purchase.
Shipping and duty costs are nonrefundable.
Return shipping labels are not provided by ONNO. You are responsible for payment to the carrier of your choice.
We hope to have better international return policies someday in the future 🙂
How do I exchange or return a gift?
How do I exchange or return a gift?
Send us a message and we're happy to help!
You’ll need the order number, or the name and email of the gift-giver, otherwise, we won’t be able to find the order.
When will my refund show up on my card?
When will my refund show up on my card?
We process refunds immediately, but most banks take two to five days to post them to your account.
If you haven’t received your refund after five business days, please let us know.
Can I change or cancel my order?
Can I change or cancel my order?
Because we ship quickly (sometimes within an hour), we usually can’t change or cancel orders.
But send us a message and we’ll do our best.
Rest assured, we will take care of you one way or the other.
ONNO exists because of you.
How much does shipping cost?
How much does shipping cost?
Shipping is free within the United States, including Alaska, Hawaii, and Puerto Rico
International shipping has a flat shipping fee of $30
How long before my order ships?
How long before my order ships?
ONNO ships within 1-2 business days.
If you don’t receive a confirmation email after placing your order, please let us know!
ONNO is closed on weekends.
How long does shipping take?
How long does shipping take?
Within the continental US, shipping usually takes 3-5 business days.
Shipments going to Hawaii or Alaska take a few extra days.
Do you offer expedited shipping?
Do you offer expedited shipping?
No, ONNO does not offer expedited shipping.
Orders usually ship within one business day and you should receive your t-shirts within 3-5 business days if you're in the continental United States.
You'll receive an email with your tracking number once your order ships.
ONNO is closed on weekends.
What are your shipping methods?
What are your shipping methods?
We ship via the USPS for domestic orders and DHL for international orders.
Can I place my order over the phone?
Can I place my order over the phone?
Sorry orders cannot be placed over the phone.
Please order t-shirts on the ONNO website.
Send us a message if you have any questions.
Are there any coupon codes for ONNO?
Are there any coupon codes for ONNO?
We decided to price ONNO t-shirts right every day of the year.
This means you don't have to search or wait for a coupon code, or wonder if you got the best price.
It also means you don't have to wait if you need new t-shirts : )
What does ONNO mean?
What does ONNO mean?
The word ONNO is of Dutch origin and is related to the word “generous” which is a core value at ONNO.
Where are ONNO t-shirts made?
Where are ONNO t-shirts made?
ONNO Bamboo, Pima Cotton, and Organic Cotton t-shirts are made by our partners in Delhi India. ONNO Hemp t-shirts are made by our partners in Taian China. To learn more about our production facilities, click here.
ONNO Happiness Promise™
ONNO Happiness Promise™
Free exchanges and returns in the USA within 180 days of purchase.
If you’re unhappy with your t-shirt for any reason, please let us know.
ONNO exists because of you!